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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@drwangskincare.com.

Returns

We want you to be completely satisfied with your purchase.

If you are not completely satisfied with your product, you may send it back for a refund, all you have to pay is Shipping & Handling. 

You have 30 calendar days from the date the item has been received to return it. 

To complete your return, we require a receipt or proof of purchase. Please mail back the unused products to 134 Candace Lane, Chatham NJ 07928.

 

Return Shipping

To return your product, you should mail your product to: Dr. Wang Skincare LLC. 134 Candace Lane, Chatham, New Jersey US 07928
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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